ASP MEDICAL Return and Refund Policy

ASP Medical is committed to making your online shopping experience easy and stress-free. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law. All returns must be returned within 7 days of parcel receipt.

All items purchased from ASP Medical will be dispatched within 24 hours of the order being processed, with the exception of weekends.


Proof of Purchase

Please keep your receipt or order number handy while contacting us as it will help us locate your purchase.


Essential Requirements

ASP medical may offer a return if given valid reasoning, but also reserves the right to decline a return if the requirements are not satisfied within our policies.

• Must be returned within 7 days of parcel receipt

• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)



Orders cancelled within 3 hours of being placed will not incur any additional cancellation fee. If you wish to cancel your order, please contact us immediately via email. Orders cancelled after the 3 hour window may incur a fee of $7 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer. The product to be returned must be packed securely and must be sent via registered post in order for you to be able to track the parcel.

Please note that the customer will be responsible for the product until it is received by us. Products that have been tampered with cannot be refunded. Postage costs will not be refunded.


Incorrect or faulty product

ASP Medical offers a replacement or refund if any products delivered to you are damaged or incorrect.


Incorrect product delivered:

In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can then choose to either have the correct product re-delivered at our cost or receive a full refund.


Damaged/Defective product delivered:

In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

1. Place you in contact with the manufacturer (warranty support)

2. Replacement

3. Refund you for the product

4. Exchange the product


Click & Collect:

You will be notified as soon as your Click & Collect order is ready to be picked up. Please pick up your order within 14 days of being notified that it is ready for collection. Orders cancelled or not picked up after the 14 day window will be refunded, and may incur a fee of $7 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. If you intend to pick up the order but cannot within the 14 day window, please email us at contact@aspmedical.com.au immediately.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NOTE: Refunds will also not be given if product has been opened or used. All returns will need to be confirmed with us first before returning the products. Un-authorised returns may be refused. No item will be refunded until received by us.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aspmedical.com.au

Our customer service team can be reached via email (Monday to Friday between 9am to 5pm AEST):

Posting Your Returns:

PO Box 635 Parramatta NSW 2124

Returned products will be checked. The products are your responsibility until they reach our warehouse. Please ensure the product is packed in a sturdy and secure manner so as to avoid any damage in transit.ASP Medical

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